FAQ - Frequently Asked Questions

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods through our checkout.

Is my payment information secure?
Yes, all transactions are processed through secure, encrypted payment gateways to protect your information.

Shipping & Delivery

Where do you ship?
We ship throughout Portugal and internationally. Shipping costs and delivery times vary by location.

How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by destination.

Do you offer tracking?
Yes, you'll receive a tracking number once your order ships so you can monitor its progress.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery for items in their original condition. Please see our Shipping & Returns page for full details.

How do I initiate a return?
Contact us through our Contact page with your order number, and we'll guide you through the return process.

Product Information

Are your vintage items authentic?
Yes, all vintage items are authentic and accurately described. We carefully verify the authenticity and condition of each piece.

What if an item arrives damaged?
We pack all items carefully, but if something arrives damaged, please contact us immediately with photos and we'll resolve the issue.

Contact Us

How can I reach you?
Visit our Contact page to send us a message, and we'll respond as quickly as possible.